HELP CENTER
FAQ's
Have a burning question? Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your online shopping experience!
If you need more information, you can ask us a question by clicking on the below button and we will come back to you as soon as possible.
WHAT ARE YOUR PAYMENT OPTIONS?
If you are collecting, all payments can be made via EFT.
If using a courier service, an additional fee will be charged and this will be paid with EFT. Online payments will be available soon.
WHAT IS YOUR EXCHANGE POLICY?
We have a 7-day RETURN policy for any items you may be unhappy with. This includes damaged or non-working items. Videos and photos need to be provided in some instances. Item will need to be sent back at own cost. Humidifiers have a 3-day refund policy. Inflatables and personalised goods do not hold a return policy. All electric ride on's come standard with a 6 months' manufacturers warranty.
WHAT IF A PRODUCT IS OUT OF STOCK?
If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.
We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you.
DELIVERY
Collection option is available upon prior arrangement at our premises in Constantia Park, Pretoria.
All orders are dispatched with The Courier Guy within 5-7 business days.
Standard flyer bags are charged at R 100 within a main centre and R 125 for outlying areas. A surcharge fee will apply for heavy/ bulky items.
